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HELP & SUPPORT

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At Finex Courier, we believe that exceptional customer support is not just a service—it’s a commitment. From the moment a shipment is booked to the time it reaches its final destination, our customers are at the heart of everything we do. Whether you’re shipping a single parcel or managing large-scale logistics operations, Finex stands by your side with a robust Help & Support system designed to provide fast, reliable, and personalized assistance at every step.

Our Commitment to You

Finex Courier was founded on the belief that logistics should be transparent, accessible, and customer-centric. As a result, our Help & Support team is more than just a traditional customer service department—it is an extension of your logistics operations. We are dedicated to offering guidance, resolving issues quickly, and ensuring that every interaction you have with Finex is smooth, efficient, and satisfying.

We serve a diverse range of clients across Bangladesh and internationally, and we understand that every customer’s needs are unique. That’s why we’ve built a multi-tiered support system that caters to individuals, small businesses, and large corporations alike.

Core Elements of Our Support System

1. 24/7 Customer Service

We know that logistics doesn’t sleep. Your shipments are on the move day and night—and so are we. Our customer support team is available 24 hours a day, 7 days a week, ensuring you can reach us whenever you need to. Whether it's a delivery delay, customs inquiry, or tracking issue, we’re here to assist you.

  • Phone Support for immediate assistance
  • Live Chat on our website and mobile app
  • Email Support with rapid response time
  • Social Media Messaging (Facebook, WhatsApp, Instagram)

2. Real-Time Shipment Tracking

Transparency is a core value of our customer support approach. Our advanced tracking system lets you monitor your shipment in real-time across each leg of its journey. If you ever have a concern about the status or location of your package, our support team can provide real-time updates and explanations.

  • Tracking number on the Finex Courier website
  • The Finex mobile app
  • Direct messaging with our support team

3. Multilingual Support

Bangladesh is a diverse country with people from various linguistic backgrounds. Finex offers Bangla and English support to cater to the broadest possible customer base. Whether you're communicating by phone, email, or chat, you can expect clear, friendly service in your preferred language.

Help Topics We Cover

  • Shipment Booking Assistance: Step-by-step booking guidance, service suggestions, and best route planning.
  • Customs and Documentation Guidance: Assistance with declarations, import/export laws, and required paperwork.
  • Lost or Delayed Shipments: Investigation and real-time updates to recover or resolve delivery issues.
  • Claims and Insurance Support: Smooth claim verification and compensation processing.
  • Service Feedback and Complaints: Timely response and resolution through our feedback system.

Support for Individuals and E-commerce Clients

For Individual Customers:

  • Guidance on service selection
  • Packaging and pickup support
  • SMS/email notifications
  • Live delivery updates

For E-commerce Merchants:

  • API integration support
  • Order tracking and returns
  • Return logistics handling
  • COD reconciliation help

Finex Mobile App – Support on the Go

Our mobile app provides a user-friendly portal to chat with live agents, track packages, access FAQs, submit tickets, and locate service centers. Available on both iOS and Android.

Knowledge Base & FAQ

Visit our online Help Center for shipping guides, tutorials, customs info, and FAQ answers to solve issues independently and with confidence.

Personalized Customer Experience

Our human-first approach ensures each ticket, call, or chat is handled by trained professionals who provide empathetic and accurate support.

Service Centers & On-Ground Support

With nationwide service centers, Finex offers face-to-face assistance, packaging support, supply sales, and business setup help. Use our website tool to find a nearby center.

Why Our Customers Trust Finex Help & Support

  • Rapid response times
  • 95%+ resolution on first contact
  • Friendly, bilingual agents
  • Complete care from booking to delivery

Your Feedback Matters

Help us grow by sharing your experience. Leave feedback via the app, website, account managers, or social channels.

Conclusion

At Finex Courier, we don’t just deliver parcels—we deliver peace of mind. Our Help & Support team is the backbone of our promise to serve you with integrity, reliability, and care. Whether you're a first-time customer or a long-term partner, you can trust that we will be there when you need us most.

Need Help Now?

Contact us anytime. We're here to support your success:

  • Phone: +880 1645-034000, +880 1577-057714
  • Email: info@finex.ltd & finex.in.ex@gmail.com
  • Live Chat: Available via our Whats'app and Facebook Messanger

Your feedback helps us grow and improve. Let us know how we can serve you better!